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Pfizer Clinical Trial Contact Center Privacy Notice
 
Effective Date: September 18, 2017

This Privacy Notice describes the privacy practices of Pfizer Inc. and its subsidiaries and affiliates (collectively, “Pfizer” “we,” or “us”) with respect to the personal information we collect when you request additional information about our clinical trials by calling or emailing our call center. This Privacy Notice explains the types of personal information that we collect and process, how we may use and share the information, and the choices that are available to you with respect to our handling of the information.

We collect information directly from any individual who contacts the call center by telephone or by email. If a third party, such as a healthcare provider or family member, contacts the call center on behalf of another individual, we may collect information about the individual from that third party.

We collect only the information you choose to provide to us. This may include contact information such as name, email address, mailing address, and phone number. While our call center is only intended to respond to general inquiries regarding clinical studies, if you report an adverse event or product quality concern to the call center, we will collect the details you choose to provide about the adverse event or product quality concern.

We use the information you provide to us to respond to your inquiry, including to contact you by telephone or email in response to your telephone or email request. In some cases, we may refer you to another department or study contact that is better suited to provide the information you requested. We also use the information we collect to comply with our legal obligations, including the obligation to maintain information about and report on adverse events or product quality concerns.

We may share the information we collect without our service providers and other Pfizer colleagues for the purposes described in this Privacy Notice, as well as with government regulators as required by law.

Our call center is located in the United States. If you call or email us from a location outside of the United States, you are sending your information to Pfizer in the United States.

We take appropriate measures to protect your personal information. Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose, or as otherwise required or permitted by law. When we no longer need the personal information we collect, we securely destroy the information. Please note that the transmission of information via the internet is not secure. We cannot guarantee the security of the information you transmit to us; any transmission is at your own risk.

To the extent provided by applicable law, you may withdraw any consent previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information.

Where such rights are granted by applicable law, you may request access to the personal information we maintain about you. If we grant your request for access to your personal information, we will provide you with a copy of the personal information we maintain about you in the ordinary course of business, in a commonly used format. You may request to correct any errors in your personal information. If we reject such request, we will notify you of the reason(s) for the rejection.

Where such rights are granted by applicable law, you may also request that we transfer your personal information to another data controller, and that we delete your personal information. We may reject such requests, as permitted by applicable law. If we reject such requests, we will notify you of the reason(s) for the rejection.

We reserve the right to change this Privacy Notice at any time. We will notify you of any material changes to this Privacy Notice by updating the effective date of this Privacy Notice and providing other notification as required by applicable law. For all other changes, please review the Privacy Notice from time to time to stay informed of how we are processing personal information.

You may contact us with questions, comments, or complaints about this Privacy Notice or our privacy practices, or to or to exercise any of the rights or choices that may be available to you under applicable law. Our contact information is as follows:

Pfizer Inc.
Privacy Officer
235 East 42nd Street
Mailstop 235/19/12
New York, NY 10017
Privacy Officer